Complaint Form

Client Complaint procedure

This is the form you should complete if you wish to make a complaint to MAUNTO. If you require assistance filling out this form, please contact our customer service representatives at +44 203 150 2 347.

Please complete this field on the screen and click on the “Submit Your Complaint” button below to submit your complaint immediately and automatically to MAUNTO. Please note that the Company reserves the right not to accept complaints submitted to it through any other means or methods (i.e. telephone, etc.)

Complete, up-to-date and accurate information is required for MAUNTO to investigate and assess your complaint. Please note that this complaint form is only indicative and not exhaustive. MAUNTO may require further information and/or clarification and/or evidence of your complaint. Also, MAUNTO will try to resolve your complaint on the basis of good faith, fairness and by taking such action as is consistent with market practice.

MAUNTO Client Complaint Form

Fields marked with an asterisk (*) are mandatory.

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I. Client Details

II. Complaint Details

* Please provide a Summary of your complaint in the space provided below. Please try to justify the disputed amount and/or include details that will facilitate the Company in investigating your complaint

Attaching files is available only for registered customers.

* When did the issue you are complaining about take place?

* Have you communicated your complaint to MAUNTO and/or its associates?

Please provide details:

* Have you reported your complaint to any authority?

Please provide details:

* I hereby certify and confirm that to the best of my knowledge, the information furnished above is true, accurate, correct and complete

* I acknowledge that MAUNTO will give proper notification about my complaint within five (5) days from the receipt of my complaint. We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within six (6) weeks of submitting your complaint. If the Complaint is more complex and takes longer than six (6) weeks to resolve, we will communicate the reasons for the delay. Please note that in order to expedite the investigation we require/request your full cooperation. In case additional information is required, you shall be contacted by one of our officers. Please refer to the “Complaint Info'' page for further details on the issue.

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Contact Details for Complaints:

www.maunto.com/complaint-info/
[email protected]
P.B. 1257 Bonovo Road, Fomboni, Comoros, KM
+44 203 150 2 347